oval & lumo

Privacy

Policy

Last updated: [01/04/2026]


Welcome to Oval & Lumo.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, contact us, join our mailing list, place an order, or otherwise interact with us.

If you have any questions about this Privacy Policy, you may contact us on Instagram.



1. Who We Are

Oval & Lumo is the operator of this website and the controller of your personal data collected through it.



2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

  • Your name

  • Your email address

  • Your phone number

  • Your shipping and billing address

  • Any information you include in messages, forms, or enquiries

  • Any personalization details you provide for packaging or custom requests


Information collected automatically

  • IP address

  • Browser type and version

  • Device information

  • Time zone and location data

  • Website usage data, including pages viewed, time spent on pages, and clicks

  • Referral source

  • Cookie and tracking data


Information from third parties

We may receive information from trusted third-party service providers, such as:

  • payment providers

  • shipping and logistics partners

  • analytics providers

  • email marketing platforms

  • advertising platforms



3. How We Use Your Information

We may use your personal information to:

  • provide and operate our website

  • respond to enquiries and customer service requests

  • process orders and payments

  • arrange shipping and delivery

  • send order confirmations and service communications

  • manage pre-orders or made-to-order purchases

  • improve our website, products, and services

  • understand how visitors use our website

  • prevent fraud, abuse, or other unlawful activity

  • send marketing communications where permitted by law or where you have consented



4. Legal Bases for Processing

Where applicable, we process your personal information on one or more of the following legal bases:

  • Contract: where processing is necessary to fulfill an order or respond to your request before entering into a contract

  • Legitimate interests: where necessary for operating, improving, and protecting our business and website

  • Consent: where you have opted in to receive marketing communications or accepted non-essential cookies

  • Legal obligation: where we are required to process data to comply with applicable law



5. How We Share Your Information

We may share your information with selected third parties where necessary, including:

  • payment processors

  • shipping, fulfillment, and logistics providers

  • website hosting providers

  • analytics providers

  • email and communications platforms

  • professional advisers

  • law enforcement or regulators where required by law

We do not sell your personal information.



6. International Transfers

Some of our service providers may process your information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure your personal information is protected by appropriate safeguards in accordance with applicable data protection law.



7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • fulfilling orders

  • maintaining business and tax records

  • resolving disputes

  • enforcing our agreements

  • complying with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.



8. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information

  • request correction of inaccurate or incomplete data

  • request deletion of your data

  • object to certain processing

  • request restriction of processing

  • request transfer of your data

  • withdraw consent at any time where processing is based on consent

  • opt out of marketing communications at any time



9. Marketing Communications

If you subscribe to our mailing list or otherwise opt in, we may send you updates about our products, launches, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.



10. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, understand visitor behavior, and improve performance.

For more information, please see our Cookie Policy.



11. Security

We take reasonable technical and organizational measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.



12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those third-party sites.



13. Children

Our website is not intended for children, and we do not knowingly collect personal information from children.



14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Privacy

Policy

Last updated: [01/04/2026]


Welcome to Oval & Lumo.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, contact us, join our mailing list, place an order, or otherwise interact with us.

If you have any questions about this Privacy Policy, you may contact us on Instagram.



1. Who We Are

Oval & Lumo is the operator of this website and the controller of your personal data collected through it.



2. Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

  • Your name

  • Your email address

  • Your phone number

  • Your shipping and billing address

  • Any information you include in messages, forms, or enquiries

  • Any personalization details you provide for packaging or custom requests


Information collected automatically

  • IP address

  • Browser type and version

  • Device information

  • Time zone and location data

  • Website usage data, including pages viewed, time spent on pages, and clicks

  • Referral source

  • Cookie and tracking data


Information from third parties

We may receive information from trusted third-party service providers, such as:

  • payment providers

  • shipping and logistics partners

  • analytics providers

  • email marketing platforms

  • advertising platforms



3. How We Use Your Information

We may use your personal information to:

  • provide and operate our website

  • respond to enquiries and customer service requests

  • process orders and payments

  • arrange shipping and delivery

  • send order confirmations and service communications

  • manage pre-orders or made-to-order purchases

  • improve our website, products, and services

  • understand how visitors use our website

  • prevent fraud, abuse, or other unlawful activity

  • send marketing communications where permitted by law or where you have consented



4. Legal Bases for Processing

Where applicable, we process your personal information on one or more of the following legal bases:

  • Contract: where processing is necessary to fulfill an order or respond to your request before entering into a contract

  • Legitimate interests: where necessary for operating, improving, and protecting our business and website

  • Consent: where you have opted in to receive marketing communications or accepted non-essential cookies

  • Legal obligation: where we are required to process data to comply with applicable law



5. How We Share Your Information

We may share your information with selected third parties where necessary, including:

  • payment processors

  • shipping, fulfillment, and logistics providers

  • website hosting providers

  • analytics providers

  • email and communications platforms

  • professional advisers

  • law enforcement or regulators where required by law

We do not sell your personal information.



6. International Transfers

Some of our service providers may process your information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure your personal information is protected by appropriate safeguards in accordance with applicable data protection law.



7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • fulfilling orders

  • maintaining business and tax records

  • resolving disputes

  • enforcing our agreements

  • complying with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.



8. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information

  • request correction of inaccurate or incomplete data

  • request deletion of your data

  • object to certain processing

  • request restriction of processing

  • request transfer of your data

  • withdraw consent at any time where processing is based on consent

  • opt out of marketing communications at any time



9. Marketing Communications

If you subscribe to our mailing list or otherwise opt in, we may send you updates about our products, launches, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.



10. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, understand visitor behavior, and improve performance.

For more information, please see our Cookie Policy.



11. Security

We take reasonable technical and organizational measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.



12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those third-party sites.



13. Children

Our website is not intended for children, and we do not knowingly collect personal information from children.



14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.