oval & lumo

Returns &

Refunds Policy

Last updated: [01/04/2026]


At Oval & Lumo, we want you to feel confident when purchasing from us.

Please read this Returns & Refunds Policy carefully before placing an order.



1. General

This policy explains when you may request a return, refund, exchange, or replacement for products purchased through our website.



2. Return Eligibility

To be eligible for a return, the item must:

  • be returned within [7] days of delivery

  • be unused and in its original condition

  • be returned with original packaging, tags, and any included accessories

  • not be damaged due to misuse, wear, or improper handling after delivery

We reserve the right to inspect returned items before approving a refund.



3. Non-Returnable Items

Unless faulty or not as described, we may not accept returns for:

  • personalized items

  • custom-made items

  • made-to-order items

  • items altered at your request

  • items showing signs of use, wear, or damage after delivery

If your product is handcrafted, minor natural variation in finish, texture, or appearance is not considered a defect.



4. Faulty or Incorrect Items

If you receive an item that is faulty, damaged on arrival, or incorrect, please contact us within [7] days of delivery On Instagram with:

  • your order number

  • a description of the issue

  • clear photographs where possible

If we confirm that the item is faulty, damaged, or incorrect, we may offer one of the following remedies:

  • repair

  • replacement

  • refund

  • store credit, where agreed



5. How to Request a Return

To request a return, please contact On Instagram before sending the item back.

Please include:

  • your full name

  • order number

  • reason for return

  • photographs if the item is faulty or damaged

Returns sent without prior contact may not be accepted.



6. Return Shipping

Unless the item is faulty, damaged, or incorrect, you are responsible for return shipping costs.

We recommend using a tracked and insured shipping service, as we are not responsible for returns lost in transit.

If the return is due to our error or a confirmed fault, we may reimburse reasonable return shipping costs.



7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be processed to the original payment method within 30 business days, subject to payment provider processing times.

Original shipping charges may be non-refundable unless the return is due to our error or the item is faulty.



8. Exchanges

We may offer exchanges subject to product availability.

If you would like a replacement or exchange, please contact us first.



9. Pre-Orders and Made-to-Order Items

For pre-order or made-to-order items:

  • production may begin after the order is placed

  • cancellation rights may be limited once production has started

  • unless the item is faulty or not as described, returns may not be accepted where the item has been made specifically for you

Any product-specific terms shown on the relevant product page will also apply.

oval & lumo

Returns &

Refunds Policy

Last updated: [01/04/2026]


At Oval & Lumo, we want you to feel confident when purchasing from us.

Please read this Returns & Refunds Policy carefully before placing an order.



1. General

This policy explains when you may request a return, refund, exchange, or replacement for products purchased through our website.



2. Return Eligibility

To be eligible for a return, the item must:

  • be returned within [7] days of delivery

  • be unused and in its original condition

  • be returned with original packaging, tags, and any included accessories

  • not be damaged due to misuse, wear, or improper handling after delivery

We reserve the right to inspect returned items before approving a refund.



3. Non-Returnable Items

Unless faulty or not as described, we may not accept returns for:

  • personalized items

  • custom-made items

  • made-to-order items

  • items altered at your request

  • items showing signs of use, wear, or damage after delivery

If your product is handcrafted, minor natural variation in finish, texture, or appearance is not considered a defect.



4. Faulty or Incorrect Items

If you receive an item that is faulty, damaged on arrival, or incorrect, please contact us within [7] days of delivery On Instagram with:

  • your order number

  • a description of the issue

  • clear photographs where possible

If we confirm that the item is faulty, damaged, or incorrect, we may offer one of the following remedies:

  • repair

  • replacement

  • refund

  • store credit, where agreed



5. How to Request a Return

To request a return, please contact On Instagram before sending the item back.

Please include:

  • your full name

  • order number

  • reason for return

  • photographs if the item is faulty or damaged

Returns sent without prior contact may not be accepted.



6. Return Shipping

Unless the item is faulty, damaged, or incorrect, you are responsible for return shipping costs.

We recommend using a tracked and insured shipping service, as we are not responsible for returns lost in transit.

If the return is due to our error or a confirmed fault, we may reimburse reasonable return shipping costs.



7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be processed to the original payment method within 30 business days, subject to payment provider processing times.

Original shipping charges may be non-refundable unless the return is due to our error or the item is faulty.



8. Exchanges

We may offer exchanges subject to product availability.

If you would like a replacement or exchange, please contact us first.



9. Pre-Orders and Made-to-Order Items

For pre-order or made-to-order items:

  • production may begin after the order is placed

  • cancellation rights may be limited once production has started

  • unless the item is faulty or not as described, returns may not be accepted where the item has been made specifically for you

Any product-specific terms shown on the relevant product page will also apply.