oval & lumo

Shipping

Policy

Last updated: [01/04/2026]


This Shipping Policy explains how Oval & Lumo handles order processing, dispatch, delivery, and related shipping matters.



1. Order Processing

Orders are processed within 7 business days unless otherwise stated on the product page.

For pre-order, handmade, or made-to-order items, processing and production times may be longer.

Any estimated lead time shown on the product page is provided as a guide only.



2. Shipping Destinations

We currently ship to UK.

If your country is not listed at checkout, please contact us On Instagram.



3. Delivery Times

Estimated delivery times vary depending on the destination and shipping method selected.

Typical delivery estimates:

  • UK: [7-10 days]

  • Europe: [7-10 days]

  • US: [15 days]

  • Other international destinations: [15-30 days]

These estimates are not guaranteed and may be affected by customs clearance, local couriers, weather, holidays, or other delays outside our control.



4. Shipping Charges

Shipping fees, where applicable, will be shown at checkout or otherwise communicated before payment is completed.



5. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.



6. Delivery Address

Please ensure that your shipping address is complete and accurate.

We are not responsible for delays, failed deliveries, or additional charges caused by incomplete or incorrect address details.



7. Tracking

Where tracking is available, you will receive shipping confirmation and tracking information once your order has been dispatched.



8. Delays

We are not liable for shipping delays caused by:

  • customs procedures

  • courier disruptions

  • force majeure events

  • public holidays

  • extreme weather

  • inaccurate customer information



9. Lost or Damaged Parcels

If your parcel appears lost or arrives damaged, please contact us On Instagram as soon as possible and provide:

  • your order number

  • photographs of the parcel and contents, where relevant

  • any delivery information available

We will investigate with the carrier and work with you toward an appropriate resolution.

oval & lumo

Shipping

Policy

Last updated: [01/04/2026]


This Shipping Policy explains how Oval & Lumo handles order processing, dispatch, delivery, and related shipping matters.



1. Order Processing

Orders are processed within 7 business days unless otherwise stated on the product page.

For pre-order, handmade, or made-to-order items, processing and production times may be longer.

Any estimated lead time shown on the product page is provided as a guide only.



2. Shipping Destinations

We currently ship to UK.

If your country is not listed at checkout, please contact us On Instagram.



3. Delivery Times

Estimated delivery times vary depending on the destination and shipping method selected.

Typical delivery estimates:

  • UK: [7-10 days]

  • Europe: [7-10 days]

  • US: [15 days]

  • Other international destinations: [15-30 days]

These estimates are not guaranteed and may be affected by customs clearance, local couriers, weather, holidays, or other delays outside our control.



4. Shipping Charges

Shipping fees, where applicable, will be shown at checkout or otherwise communicated before payment is completed.



5. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.



6. Delivery Address

Please ensure that your shipping address is complete and accurate.

We are not responsible for delays, failed deliveries, or additional charges caused by incomplete or incorrect address details.



7. Tracking

Where tracking is available, you will receive shipping confirmation and tracking information once your order has been dispatched.



8. Delays

We are not liable for shipping delays caused by:

  • customs procedures

  • courier disruptions

  • force majeure events

  • public holidays

  • extreme weather

  • inaccurate customer information



9. Lost or Damaged Parcels

If your parcel appears lost or arrives damaged, please contact us On Instagram as soon as possible and provide:

  • your order number

  • photographs of the parcel and contents, where relevant

  • any delivery information available

We will investigate with the carrier and work with you toward an appropriate resolution.